GENERAL BOOKING CONDITIONS

                                                                  All rates in Thai Baht (THB)

ATN ASIATOURS CO., LTD. (subsequently called ATN) is located in Bangkok, Thailand and acts as an agent for individual tourist services (e.g. hotel stays, car rental) and conveyance services (e.g. domestic flights, transfers or bus roundtrips). The following conditions apply for any booking with ATN. With the booking, the customer confirms his acceptance of the GENERAL BOOKING CONDITIONS, listed below. 

Description and sale of the tourism related products and services takes place over the Internet. Hotel stays, car rentals, domestic flights etc. are 3rd party services and there are certain rules established for the sale of these tourism related products and services over the Internet. For ATN these are found below. If however the rules for procurements set by the 3rd party differ from those of ATN, then the rules of the 3rd party will take precedent and apply.

Flights to and from Thailand are not arranged by ATN.

I. CONTENT OF CONTRACT
Your booking order with ATN, to provide an individual tourist service such as a hotel stay, car rental or a conveyance, can be done in writing, verbally, by telephone or online. Your booking order will also apply to all participants who are listed in the booking, for which the ordering customer will take their liabilities, just like he does for himself.  With the booking through ATN, the contract is passed to the respective agent. The acceptance from our side can happen in writing, verbally, by telephone or online. For the confirmation, you will receive a hotel voucher and the invoice.
Our contractual duty is the proper procurement of the booked tourist services or conveyances.

1. Reconfirmation and due date for payments
Bookings need to be re-confirmed by the customer within 72 hours by reply email, otherwise we might not be able to hold the reservation(s). For "Short-Notice" bookings, re-confirmation and pre-payment is required within 24 hours. After receiving the payment, the reservation will be guaranteed and we will issue you a printable voucher (by email). Failure to reconfirm the booking and settling the payment (or deposit payment for early bookings) may result in cancellation of the booked services.
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II. PAYMENT
1. Full pre-payment (latest 1 month before arrival) is required for all tourism related services booked through ATN.  For " last-minute bookings,“ payment is due after receiving the invoice. Without prior payment, the provision of the booked services may be refused.

2. For high season bookings, full payment after confirmation of the booking or a 20% deposit payment is required to guarantee the booking. The rest payment is due 1 month before arrival in this case.

3. Refund of credit card payments: Credit card payments can be cancelled by ATN on the day of the transaction. Later refunds we have to request at the Siam Commercial Bank and will take usually 7 - 18 days to process.
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III. CANCELLATION / CHANGE OF BOOKINGS/COMPLAINTS
The client can change or cancel a booking at anytime before the start of a trip. Depending on the date the third party agent / hotel receives the notice of cancellation/change, the amount of the cancellation fee can vary. Usually hotels charge between 1-3 nights per room, for no-shows (especially during the high season) they might charge the whole invoice amount.
In addition to the fees charged by the third party, ATN is entitled to charge an additional cancellation fee as compensation for administrative efforts and loss due to paid credit card fees.

ATN’S CANCELLATION CHARGES ARE AS FOLLOWS: 

1. Airline Tickets
    1.1. Before ticket issue        THB    500,-
    1.2. After ticket issue the cancellation policy of the airline and ticket issuing office will apply
2. Hotels
    The amount of one night stay per booked hotel room  
3. Car rental
    Per booking  THB 1.000,- (after the car has been taken over, no refund possible)
4. Package Tours and Golf Programs
    1.1. 8+ days before start of the tour: 25 %
    1.2. 7 days or less before start of the tour: 50 %
    1.3. No-Sow: 100 %

In case of any irregularities ATN should be informed immediately and given the chance to solve the problem. If the case is only reported after the end of the service, ATN does not accept responsibility.
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IV. LIABILITY OF ATN AS INTERMEDIARY
Information about the arbitrated tourism services or conveyances are solely based on the information provided by  the third party agents and hotels to us and do not represent an assurance of ATN to customer.  The information provided by ATN is given without any guarantee expressed or otherwise. Between the third party agent / hotel and the customer, ATN acts exclusively as an intermediary and acts on the directions of the agent.  

ATN will forward customer request for specific rooms, views or locations to the hotel but without any obligation. If possible, depending on the occupancy, the hotel will try to meet a customers request.

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V. INSURANCE
We recommend you secure a special travel insurance package in your home country to cover loss of luggage, cancellations and health expenses. 
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VI. INFORMATION ABOUT PASSPORT-, VISA-, CUSTOMS-, CURRENCY- AND HEALTH REGULATIONS
1. Every traveler is responsible for his compliance with the domestic and foreign visa-, customs-, currency exchange- and health regulations.

2. Since many regulations depend on the nationality of the traveler, a guarantee for the given information is not taken by ATN.

3. We would like to point out that a change of regulations and political or environmental conditions may occur at any time. Therefore we recommend checking  with the news media, embassies and or hospitals / tropical institutes about the latest information or restrictions for the countries you will be traveling to.  
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Valid from 01.09.2024 

ATN ASIATOURS CO., LTD.
Tel.: (+66-2) 726 3915
Fax (+66-2) 328 0566